Complex Support Worker, Western Australia.
Join our Complex Support Team across Perth, Rockingham, Kwinana, Mandurah and the Peel region. Casual and part-time roles supporting adults with complex, psychosocial, forensic and health needs, with consistent rosters, proper supervision and SCHADS Award conditions.
Some people need more than a roster. They need a team they can trust.
At Newdawn Support Services, we don't fill shifts. We build small, dedicated teams around each participant, so they get the consistency, safety and trust they need to live a fuller life.
We're growing our Complex Support Team across Western Australia, and we're looking for skilled, steady and compassionate support workers who do well in roles where every interaction matters. If you're the person others turn to when a situation calls for calm, clarity and good judgement, we'd like to hear from you.
Where we work
We support participants right across the Perth metropolitan area and down to Mandurah and the Peel region. We'll match you to participants close to where you live, so you spend less time travelling.
Perth North
Joondalup, Wanneroo, Balga, Balcatta, Mirrabooka, Stirling, Osborne Park, Morley and surrounding suburbs
Perth East & South-East
Midland, Ellenbrook, Cannington, Gosnells, Armadale, Kelmscott, Camillo, Byford and surrounding suburbs
Perth South
Fremantle, Cockburn, Success, Baldivis, Rockingham, Kwinana, Wellard and surrounding suburbs
Mandurah & Peel
Mandurah, Greenfields, Halls Head, Meadow Springs, Falcon, Pinjarra, Lakelands and surrounding suburbs
Tell us your home suburb and how far you're willing to travel when you apply.
Who you'll support
You'll work with adults who live with complex, overlapping needs. Many participants have needs in several of these areas at once.
Neurodevelopmental & cognitive
Autism, ADHD, intellectual disability and acquired brain injury, often with a strong need for routine and clear communication.
Psychosocial & mental health
Ongoing mental health conditions, complex trauma and emotional dysregulation, including behaviours of concern.
Mental health risk
Support guided by structured Safety Plans, with clear and fast escalation when risk changes.
Physical health & mobility
Health conditions where plans must be followed precisely, such as mealtime management, falls prevention and medication routines.
Safeguarding
Adults who may be vulnerable to exploitation, with clear safeguarding plans that every worker follows.
Justice & forensic
Adults with justice involvement, supported to meet their obligations and build a stable life in the community.
Decision-making, culture & family
Supported decision-making, guardianship arrangements, and culturally safe support for diverse families and Aboriginal and Torres Strait Islander participants.
Our participants are capable, intelligent people with real interests, goals and lives, from cooking and swimming to art, gardening and walks by the beach. Your role is to help them build safety, independence and connection with their community.
What you'll do
- Deliver consistent one-on-one Core supports: community access, social participation, daily living skills, meal planning, shopping and cooking.
- Support participants to medical, specialist, mental health, allied health and legal appointments.
- Follow Positive Behaviour Support Plans, Safety Plans, Mealtime Management Plans and other support plans precisely.
- Use each participant’s communication strategies, from short, simple sentences to visual prompts and agreed arrival routines.
- Promote supported decision-making, so participants speak and choose for themselves.
- Support money-management and safeguarding plans that reduce the risk of exploitation.
- Monitor health as directed, such as blood pressure checks, mobility aid prompts and mealtime observation.
- Recognise early changes in mental or physical health, and escalate quickly under Newdawn procedures.
- Respond to disclosures of distress, risk or abuse calmly and seriously, and report them under NDIS incident management requirements.
- Keep kind but firm professional boundaries, including around contact outside rostered hours.
- Write clear, accurate, participant-specific shift notes and incident reports.
- Work with the wider care team and take part in monthly multidisciplinary (MDT) meetings.
What you must have
- A strong command of spoken and written English. Clear, calm communication is critical, especially during escalation.
- Proven experience supporting people with complex needs, psychosocial disability, trauma or behaviours of concern.
- A current NDIS Worker Screening Check (WA) and Working With Children Check (WA).
- Current First Aid and CPR certificates, and the completed NDIS Worker Orientation Module.
- A full driver’s licence and a reliable, comprehensively insured vehicle, and willingness to transport participants.
- A calm, patient and non-judgemental approach under pressure.
- Confidence holding professional boundaries consistently, every shift.
- The right to work in Australia, and commitment to an ongoing, consistent roster.
Highly regarded
- Certificate III or IV in Individual Support, Disability or Mental Health, or a Diploma or degree in Nursing, Psychology, Social Work or Community Services.
- Mental Health First Aid, suicide prevention training (such as ASIST) or trauma-informed practice.
- De-escalation or Positive Behaviour Support training.
- Dysphagia and mealtime support, medication assistance, diabetes or epilepsy training.
- Experience with stroke, acquired brain injury, forensic disability or justice-involved participants.
- Experience implementing PBS plans and restrictive practice reporting.
- Experience with ShiftCare or similar systems.
Why Newdawn
Be a key worker in a small team and build real relationships.
We match by skills, personality, shared interests and where you live.
Clear escalation pathways, on-call support and an office that answers the phone.
We look after the people who look after others.
A full participant profile, plan walkthroughs and meet-and-greets before your first shift.
Regular training in complex support practice.
Including penalty rates and travel allowances where applicable.
Your observations shape the support through MDT meetings.
Some current roles are open to female applicants only, based on participants' personal care needs and preferences. These roles are offered under the genuine occupational qualification provisions of the Equal Opportunity Act 1984 (WA). We welcome applications from all genders for our other complex support roles across WA.
How we hire
- 01 Apply online
The form on the Apply tab takes about five minutes.
- 02 Phone chat
A 15-minute call with our recruitment team about your experience and where you’re based.
- 03 Interview
A conversation about complex support practice, boundaries and how you stay calm under pressure.
- 04 Checks & matching
We verify your WA screening and certificates, contact referees with your consent, and match you to participants near home.
- 05 Onboarding
Participant profile, plan walkthroughs and a meet-and-greet before your first shift.
Ready to make a real difference?
The application takes about five minutes. We reply to every applicant.
Apply for Complex Support Worker.
Five minutes and your CV. Tell us your home suburb and how far you'll travel, and we'll match you to participants close to home. We reply to everyone, whatever the outcome.
Application received.
Thanks for applying to our Complex Support Team. Our recruitment team reviews every application, and you'll hear from us either way. If your experience and location match, the next step is a 15-minute phone chat.
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