Showering, bathing and grooming
Help in and out of the shower, washing, hair, shaving, skin care and oral care, using a shower chair, rails or hoist where you have them.
Disability Services · Personal care and daily living
Personal care and daily living support in Melbourne, your way.
Showering, dressing, meals, medication prompts and overnight support, done the way you want them done, by workers you get to know. Our team is based in Cranbourne and covers the south-east.
NDIS support item: Assistance with Daily Personal Activities (registration group 0107), support category Assistance with Daily Life (Core)
What personal care support looks like day to day
Personal care is the support that gets your day started and finished: help to shower, dress, use the toilet, manage continence, eat and take medication on time. The NDIS (National Disability Insurance Scheme) calls it Assistance with Daily Personal Activities. It can be a one-hour morning visit, a short check-in at lunch, an evening routine, or someone awake in the house overnight. You decide the hours, the order things happen and how hands-on the help is.
Good personal care is quiet and respectful. Our workers knock, explain what they are about to do, and follow the routine you have set rather than the one that suits a roster. Where you can do part of a task yourself, they wait rather than take over. Where you need a hoist, a shower chair or two workers for a safe transfer, they are trained on your equipment before their first shift, not during it.
Because the same small team comes each week, they notice what matters: a pressure area that is getting worse, a change in appetite or mood, a medication pack that has run low. They record it, tell you and, with your permission, tell your GP, community nurse or support coordinator. For people whose needs change often, that continuity is the safety net.
What is included
Six parts of daily life we help with
All six sit under the Assistance with Daily Life budget in the Core part of your plan.
Dressing and getting ready
Choosing clothes, dressing, compression stockings, splints and orthotics, and the small tasks that make leaving the house possible.
Continence and toileting
Discreet support with toileting, catheter and stoma routines, pads and skin checks, following any plan from your continence nurse.
Meals and eating
Meals prepared to your texture and dietary plan, help with eating and drinking, and mealtime management where a speech pathologist has set one.
Medication prompts
Reminders and prompting from a pharmacy-packed Webster pack, recorded each time. Administering medication is arranged separately under high-intensity support.
Overnight and extended support
Active overnight shifts or sleepovers, repositioning, and longer blocks of support when you are unwell or recovering after hospital.
Funding, in plain English
Core funding, flexible hours
Personal care is paid from the Core budget in your plan, under the support category Assistance with Daily Life. Core is the flexible part of a plan: you can usually move funding between personal care, household tasks and community participation as your week changes, unless the NDIA has stated a fixed amount for a specific support.
The NDIS Pricing Schedule sets a maximum hourly price. For 2026-27 the limit for standard support on a weekday during the day is $73.58 an hour. Evenings, Saturdays, Sundays, public holidays and overnight shifts have their own higher limits, and support that needs a worker with high-intensity training is priced on a separate line. We charge at or below the limit, and the rate for each kind of shift is written in your service agreement before the first shift.
If you are plan-managed or NDIA-managed we invoice at the limit or below. If you self-manage, the rate is yours to negotiate. Either way you see every shift, its length and its rate on each invoice, and we tell you early if the budget is running ahead of the plan. Our funding guide explains how the Core and Capacity Building budgets fit together.
Figures are from the current NDIS Pricing Schedule 2026-27, which replaced the NDIS Pricing Arrangements and Price Limits, and usually change each July. Ask us or check ndis.gov.au for the latest.
Read more: what each NDIS budget pays for and how plan management affects your choices.
How it works
From first call to first shift
- 01
A conversation about your routine
Call 03 5998 0717 or refer online. Intake replies within minutes in business hours and asks about your mornings, your nights and what has not worked.
- 02
Meet your workers first
We match two or three workers to your preferences for gender, language and personality. You meet them before the first shift, and you can say no.
- 03
A written support plan
Your routine, equipment, medication prompts and emergency contacts in one document that your workers follow and you can change at any time.
- 04
Reviews that keep up
A check-in after the first fortnight, then regular reviews. When your needs change, the plan and the roster change with them.
Close to home
Support workers who live where you live
Our head office is in Cranbourne, and most of our personal care team lives in Cranbourne, Clyde North, Berwick, Officer, Pakenham and Narre Warren. That matters at half past six in the morning: a worker ten minutes away arrives on time, and a sick-day replacement is local too. We cover Dandenong, Frankston and the suburbs between, and work with the discharge teams at Casey Hospital in Berwick, Dandenong Hospital and Frankston Hospital so support starts the day you get home. See our hospital discharge support page for how that works.
Support is available in 17 languages and in Auslan, and we try to match you with a worker who speaks yours. Our Caboolture office in Queensland and West Perth office in Western Australia run the same model: small consistent teams, local workers and one written support plan that everyone follows.
Head office
Cranbourne, Victoria 3977
Offices in Caboolture QLD and West Perth WA
03 5998 0717, 24/7
Support in 17 languages and Auslan
All our locations Questions we get asked
Straight answers.
If yours is not here, call and ask. It is what we are for.
Can I choose a male or female support worker?
Yes. Tell us when you enquire. For personal care most people have a strong preference, and we treat it as a requirement rather than a request. If your usual worker is unavailable, the replacement will be the same gender. You can also ask for a worker who speaks your language, is a similar age or has supported someone with your condition before, and we tell you honestly whether we can meet that.
What happens if my regular worker is sick?
You are introduced to two or three workers from the start, so a sick day usually means another worker you already know. If none of them is free, our rostering team calls you before the shift, not after it is missed, and offers a replacement who has read your support plan. You can decline and reschedule. We do not send someone you have never heard of without calling first.
Is personal care Core funding?
Yes. Assistance with Daily Personal Activities is paid from the Core budget, under the support category Assistance with Daily Life. Core funding is flexible, so unless your plan states a fixed amount for a particular support you can shift hours between personal care, household tasks and community access as your needs change. Your plan manager or support coordinator can show you how much is left at any time.
Can support workers give me my medication?
Support workers can prompt and supervise you taking medication from a pharmacy-packed Webster pack or blister pack, and they record each prompt. Administering medication, for example giving insulin, medication through a tube or an as-needed (PRN) dose, needs a worker with high-intensity training and written instructions from your prescriber. We arrange that through our high-intensity support team, and your plan needs to fund it.
Do you provide overnight support?
Yes, in two forms. An active overnight shift means a worker is awake all night, for repositioning, continence care or supervision. A sleepover means the worker sleeps at your home and gets up if you need them, which is priced differently in the NDIS Pricing Schedule. Your plan needs to fund the kind you need, and we help you and your coordinator work out which one is right.
How quickly can personal care start?
Once we have your plan and consent, the first step is a meeting at your home or on the ward. How fast we start after that depends on finding the right workers for your preferred times. We give you a realistic start date at that meeting rather than promising one on the phone. For hospital discharge we work to the discharge date and tell the ward straight away if we cannot meet it.
Can personal care happen somewhere other than my home?
Yes. Personal care can be delivered at work, at TAFE, on holiday within Australia or during a community outing, as long as it is in your plan and the setting is safe for you and the worker. Many people combine a morning personal care visit with community participation in the same shift, which saves travel time and keeps one worker with you for the day.
What if I am unhappy with a worker?
Tell us, or ask someone to tell us for you. You can change a worker without giving a reason and without affecting any other support. We log every concern, call you back the same business day and agree what happens next. If the matter is serious you can also contact the NDIS Quality and Safeguards Commission on 1800 035 544, and we give you that number in writing when support starts.
Ready to start
Make a referral Tell us about your mornings.
Call 03 5998 0717, answered 24 hours a day, or send a referral. Our intake team replies within minutes in business hours and arranges a visit at a time that suits you.
Get in touch
Tell us what you need. We'll take it from there.
Whether you're exploring NDIS for the first time, looking for a support worker, or asking about one of our homes, we'll reply within a few minutes.
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Prefer to call? 03 5998 0717