NDIS support coordination in Melbourne, from a team based in Cranbourne.

Level 2, Coordination of Supports, is the standard service: understanding the plan, connecting with providers, managing service agreements and preparing for reviews. Level 3, Specialist Support Coordination, is funded when a situation is complex or high risk, for example forensic involvement, repeated hospital admissions, housing breakdown or several agencies involved at once. It is delivered by a more experienced coordinator and funded at a higher hourly rate. Your plan states which level you have.

Yes, at any time. You do not need the NDIA's permission to change providers. Check your current service agreement for the notice period, tell your current coordinator in writing, and we handle the rest: we request your plan, pick up open tasks and make sure no supports lapse during the handover. You can also ask the NDIA to change the coordinator named on your plan.

No. It is paid from the Support Coordination budget in your plan, which the NDIA funds specifically for this. There is no gap fee, no joining fee and no charge for the first phone call.

The NDIA sets the hours in your plan based on how complex your situation is. The budget is stated in dollars; divide it by the hourly price limit to see your hours. We show you how the hours are tracking at every check-in, and we never run them down with tasks you could do yourself.

It can be, so we manage it openly. Your coordinator shows you options from the whole market, not just ours. If you choose a Newdawn service for something else, we record that you were offered alternatives, confirm it in writing, and you can change your mind at any time. The NDIS Code of Conduct and our own policy require this, and you can ask to see the policy.

Yes, and it is one of the most useful things we do. We work with the ward social worker or discharge planner, line up short-term, medium-term or SIL accommodation, arrange support workers and nursing for the first days home, and make sure equipment and medication plans are in place before you leave.

A Local Area Coordinator (LAC) is an NDIA partner who helps you apply, build your plan and connect with community services, but does not coordinate providers day to day. A plan manager pays invoices and tracks budgets. A support coordinator finds and manages the providers and supports in your plan. Many people have all three, and we work alongside the other two.

Yes. Complex mental health and forensic support is a Newdawn specialty, and our Level 3 coordinators have worked with mental health services, Forensicare, Corrections Victoria and the courts. We understand reporting obligations, supervision orders and the need for supports that do not fall over.