Complex Mental Health · Supported Independent Living

Supported Independent Living for complex mental health and psychosocial disability in Melbourne.

A home with staff around the clock for people whose mental illness has become a disability. Recovery-oriented, honest about relapse, and ready to take a discharge from a mental health unit when others say not yet.

NDIS support item: Supported Independent Living (registration group 0138 from 1 July 2026, previously 0115 Assistance with Daily Life Tasks in a Group or Shared Living Arrangement)

Psychosocial disability, and what SIL does about it

Psychosocial disability is the term the NDIS (National Disability Insurance Scheme) uses for a disability that comes from a mental health condition. It is not the diagnosis itself. Two people with schizophrenia can have very different lives; what the NDIS looks at is the lasting effect on everyday functioning: getting up, eating, taking medication, keeping a home, keeping safe, keeping in touch. When those effects are severe and likely to be lifelong, Supported Independent Living (SIL) may be funded.

SIL for complex mental health is a home, usually shared with one or two others, with staff present day and night. They help with the practical parts of the day, prompt medication, keep appointments with the treating team, and act on the relapse plan at the first warning sign rather than waiting for a crisis. The approach is recovery-oriented: the person sets the goals, symptoms are not the whole story, and a bad fortnight is something to work through, not a reason to end a placement.

Many people we support have a dual diagnosis: a mental illness alongside substance use, or alongside an intellectual disability or acquired brain injury. Either way, clinical treatment stays with the mental health service and the GP, and our job is to make the home steady enough for that treatment to work. Our founder worked in complex mental health and the forensic sector before starting Newdawn in 2019, and it has been a specialty since.

What is included

Six things complex mental health SIL includes

All of it delivered by the same small team of staff over time, not a revolving door.

A steady home

Staff on site 24 hours a day, a predictable routine, meals, cleaning and the rhythm of a household that has often been missing.

Medication and health

Prompting and supervision of medication, records your psychiatrist can rely on, and transport to depot injections, blood tests and GP appointments.

A relapse plan everyone knows

Early warning signs, what helps, who to call and when, written with you and your treating team and kept where staff can act on it fast.

Connected to treatment

With your consent we attend care planning with your mental health service, drug and alcohol service and psychologist, so nothing falls through the gap.

Skills for your own place

Cooking, money, cleaning, travel and self-care taught at your pace, so SIL is a step towards independence rather than a permanent address.

Behaviour support when needed

Where distress shows up as behaviour, a positive behaviour support plan written by a practitioner, staff trained in it, and restrictive practices avoided.

Funding, in plain English

How SIL for psychosocial disability is funded

SIL is paid from the Core budget under Assistance with Daily Life, not as a simple hourly rate. The NDIA (National Disability Insurance Agency) funds a roster of care: how many staff, at what times, across a typical week, shared between the people in the home. The NDIS Pricing Schedule sets limits for each kind of shift, including evenings, weekends, sleepovers and active overnights, and the NDIA decides the roster on evidence about your support needs.

For people with complex mental health that evidence usually comes from the treating team: a psychiatrist's or case manager's report, an occupational therapy functional assessment and, where relevant, a behaviour support plan. We help you and your support coordinator gather it, and we are honest about what the NDIA is likely to fund. Where support needs are very high, high-intensity support is funded on separate lines and needs its own evidence.

Rent, food and household bills are not paid by the NDIS; most people pay them from the Disability Support Pension and Commonwealth Rent Assistance, and we help with budgeting. If you need a particular kind of building, Specialist Disability Accommodation is funded separately. If SIL is not yet approved on your discharge date, medium-term accommodation may bridge the gap. Our funding guide explains how the budgets fit together.

Rates are set by the current NDIS Pricing Schedule 2026-27, which replaced the NDIS Pricing Arrangements and Price Limits, and usually change each July. Ask us or check ndis.gov.au for the latest.

How it works

From the ward or the waiting list to a home that holds

  1. 01

    A conversation, wherever you are

    Call 03 5998 0717 or refer online. A senior team member calls back the same business day and meets you on the ward, at home or in Cranbourne.

  2. 02

    Your story and your team

    With your consent we talk to your case manager, psychiatrist and coordinator, read the discharge summary and relapse plan, and ask what has not worked.

  3. 03

    A plan for the first month

    Housemates, staff, medication routine, appointments, early warning signs and who does what if things wobble. Written down and agreed before you move in.

  4. 04

    Settle, then stretch

    Reviews in the first fortnight and then regularly, with your treating team in the room. Goals move from stability to skills to what comes next.

Close to home

Hospital discharge to SIL, across the south-east

Our head office is in Cranbourne and our complex mental health homes and staff are spread across Cranbourne, Clyde North, Pakenham, Narre Warren, Berwick, Officer, Dandenong and Frankston. That puts us within reach of the mental health units at Casey Hospital in Berwick, Dandenong Hospital and Frankston Hospital. We work with ward social workers and discharge planners from early in an admission, so that SIL funding, housemates, staff and the relapse plan are ready before the discharge date. Our hospital discharge support page explains that process.

We also take referrals from community mental health teams across Melbourne and Victoria. Support is available in 17 languages and in Auslan. Our Caboolture office in Queensland and our West Perth office in Western Australia run the same model with their local hospitals and mental health services.

Head office

Cranbourne, Victoria 3977

Offices in Caboolture QLD and West Perth WA

03 5998 0717, 24/7

Support in 17 languages and Auslan

All our locations
Questions we get asked

Straight answers.

If yours is not here, call and ask. It is what we are for.

What is psychosocial disability?

It is the NDIS term for a disability that arises from a mental health condition. It describes the lasting effect on day-to-day life, such as managing self-care, a home, relationships, safety or routine, rather than the diagnosis. Not everyone with a mental illness has a psychosocial disability. To become a participant the effect must be significant and likely permanent, even though symptoms come and go.

Can I go straight from a mental health unit into SIL?

Yes, often. The sooner the ward involves us the better: SIL funding needs evidence and NDIA approval, which takes time. We meet you on the ward, work with the social worker and your coordinator on the evidence, and get staff, housemates and the relapse plan ready for the discharge date. If approval will not arrive in time, medium-term accommodation can bridge the gap.

What does recovery-oriented mean in practice?

It means you set the goals and we support them, symptoms are only part of the picture, and setbacks are expected and planned for rather than punished. Staff talk with you about what a good day looks like, not just about risk. We measure progress by what you can do and how you feel about your life, and a relapse the plan was written to handle does not end a placement.

How is SIL different from a mental health residential service?

Residential rehabilitation and prevention and recovery care (PARC) units are clinical services run by the health system, usually for a fixed period. SIL is NDIS-funded disability support in an ordinary home, for as long as it is in your plan, with treatment continuing from your mental health service and GP. Many people come to SIL after a stay in one, and we work with them on the handover.

Do you support people with dual diagnosis?

Yes. Mental illness alongside substance use is common among the people we support, and so is mental illness alongside intellectual disability or acquired brain injury. We ask about all of it openly, plan for all of it, and involve the drug and alcohol service or disability clinicians as well as the mental health team. We do not require abstinence, but we agree house rules that keep everyone safe.

Who will I live with?

Usually one or two other people with similar support needs, matched on age, gender, lifestyle and what each person wants from the home. You meet potential housemates before anything is agreed, and you can say no. A poor match undermines everyone's recovery, so we would rather wait for the right vacancy than fill one quickly. Individual arrangements are possible where your plan funds them.

What happens if I become unwell again?

Your relapse plan sets out early warning signs, what helps, and who to call. Staff follow it: more support, a call to your case manager or the crisis team, a GP review, and if needed an admission arranged with you rather than around you. Your room stays yours while you are in hospital. A relapse is not a reason to lose your placement.

Can my family be involved?

As much as you want. With your consent we keep family informed, invite them to planning meetings and listen to what they know about your early warning signs, which is often more than any file. We also respect it when you want distance. Where family have been your only support for years, we talk with them about their role now that staff are in place.

Ready to start

Ask for the complex mental health intake team.

Call 03 5998 0717, answered 24 hours a day, or send a referral from the ward, the clinic or home. A senior team member calls back the same business day.

Make a referral
Get in touch

Tell us what you need. We'll take it from there.

Whether you're exploring NDIS for the first time, looking for a support worker, or asking about one of our homes, we'll reply within a few minutes.

  • Response within a few minutes
  • No call centre. Real people.
  • Confidential. Always.
Prefer to call? 03 5998 0717